Rene Proch

Rene
Proch

IT Support · Operations · Hospitality · Berlin · Global

Rene Proch — IT Support & Operations

Experience in
IT Support & Systems Administrative Management Guest Coordination Guest Experience Southeast Asia

Expertise in IT support
& guest coordination

I hold an IHK-certified qualification in systems administration and IT security, covering networks, Active Directory, and Microsoft environments. Alongside that, I come from production and coordination — worlds where things need to run on time and people need to feel looked after — with hands-on experience in guest coordination and hospitality.

01
IT & Systems Support
  • System & Network Administration
  • Basic IT Security & Troubleshooting
  • Booking & PMS System Support
  • Remote Tech Support (Certified)
  • IHK-Certified: Systemadministration & Cybersecurity
02
Remote Guest Coordination
  • Booking & Reservation Support
  • Guest Experience & Service Standards
  • Team & Schedule Coordination
  • Inter-department Coordination
  • Quality Assurance & SOP Support
03
Administrative Management
  • Operations Planning & Workflow
  • Budget Oversight & Reporting
  • Vendor & Stakeholder Communication
  • Documentation & Process Management
  • Cross-functional Project Support
04
Guest Relations & Coordination
  • International Guest Communication
  • Complaint Resolution & Recovery
  • Concierge & Local Knowledge
  • VIP Handling & Special Requests
  • Multilingual: German & English
05
Cruise & Entertainment Operations
  • Studio Supervision & Programming
  • Entertainment Host & Moderator
  • Onboard Event Coordination
  • Guest Engagement & Experience Design
  • International Crew Environment

Organized. Reliable.
Good with people.

I'm Rene — based in Berlin. In 2024/25 I completed an IHK-certified qualification in systems administration and IT security, covering networks, Active Directory, and Microsoft environments. Alongside that, my background is in production and coordination, with hands-on experience in cruise line entertainment and guest coordination. I'm organized, calm under pressure, and genuinely good with people.

I've spent time in Southeast Asia — Bali and Thailand are places I know and genuinely want to be. That's not just a plan, it's where I'm heading.

If something needs to get done, I find a way — calmly, reliably, and with a smile.


15+
Years Experience
DE · EN
Languages
Global
Available Worldwide
SEA
Strong Focus
Rene Proch
Open to relocation · Bali · Thailand · International

Let's
connect

Looking for a reliable IT support, operations, or hospitality professional? I'm available for conversations, interviews, and roles worldwide — just get in touch.

Usually within 24h
✓ Sent — I'll be in touch soon.